Shipping and Delivery

 

Express options available at checkout. Shipping times vary depending on customs of your local country. Orders placed late on Friday / Saturday / Sunday / public holiday will be shipped on the next business day (incl. express shipping options)

Please note: Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you!

 

Estimated Shipping Times in Business Days:

(From the day of dispatch, not order placement)

United Kingdom



Express 1-2 days
Standard 3-5 days

Europe

Express 2-3 days
Standard 3-6 days
United States


Express 2-5 days
Standard 5-9 days
Hong Kong


Standard 7-14 days
Australia



Standard 7-14 days
Rest of the World

Standard 7-15 days


For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer. 

We also have sites in the United States (us.hellaheels.com) and Australia (au.hellaheels.com).

We have now implemented Duties collected on Checkout for the following countries, so you shouldn't have to pay any surprise charges once the parcel arrives:

Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden 

Wigs

Synthetic wigs will be dispatched within 1-2 business days, and real hair wigs are made to order so will be dispatched 1-2 weeks after order. All wigs are dispatched from Sydney. Import and duty are the customers responsibility.

 

We don't dispatch on public holidays which, for 2025, are:

  • 1st January
  • 18th April
  • 21st April
  • 5th May
  • 26th May
  • 25th August
  • 25th December
  • 26th December

🎄🎄Christmas Shipping Cut-off🎄🎄

(Please note the below are guidelines, and do not guarantee delivery within that timeframe)

Domestic

DPD Next Day - December 20th

Royal Mail Tracked 24 - December 20th

Royal Mail Tracked 48 - December 19th 

International

Express - December 16th

 

For more info, check our FAQs.