Shipping and Delivery
*BLACK FRIDAY WEEK INFO*
How long will it take you to ship my order?:
It may take up to one week to ship your order during Black Week. Please also consider that the postal services may experience delays, and that express shipping means from the date shipped and does not include our order process time (so not from the date ordered).
Returns and Exchanges:
Exchanges - Unfortunately exchanges cannot be processed during Black Friday week.
Returns - You can return any unwanted items for a refund, by registering your returns via our online portal. All returns will be processed after December 3rd. There is a high risk of sell outs, we recommend re-ordering in the correct size to ensure you do not miss out.
We appreciate your patience during this very busy period.
Incorrect Orders:
We can try to cancel orders if our warehouse has not already picked and shipped. Email hello@clubhellaheels.com with your order number, and please appreciate the high volume of emails we will be getting. Do not email more than once, or try to force a queue jump by contacting on Instagram. We have all hands on deck and appreciate your patience during this time and cannot promise we can cancel your order. We absolutely cannot edit orders, only cancel if not processed.
|
|
| United Kingdom |
Express 1-2 days |
| Europe |
Express 2-3 days Standard 3-6 days |
| United States |
Express 2-5 days Standard 5-9 days |
| Hong Kong | Standard 7-14 days |
| Australia | Standard 7-14 days |
| ROW | Standard 7-15 days |
Please note: Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you!
