Shipping and Delivery

Express options available at checkout. Shipping times vary depending on customs of your local country. Orders placed late on Friday / Saturday / Sunday / public holiday will be shipped on the next business day (incl. express shipping options)

Please note: Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you!

Due to the current situation with import tariffs into USA, duty is payable on checkout for orders into USA. To shop tariff free, please shop our US Store instead.

Estimated Shipping Times in Business Days:

(From the day of dispatch, not order placement)

United Kingdom	Express 1-2 days Standard 3-5 days
Europe	Express 2-3 days Standard 3-6 days
Canada	Express 2-5 days Standard 5-9 days
Hong Kong	Standard 7-14 days
Australia	Standard 7-14 days
Rest of the World	Standard 7-15 days

For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer.

We also have sites in the United States (us.hellaheels.com) and Australia (au.hellaheels.com).

We have now implemented Duties collected on Checkout for the following countries, so you shouldn't have to pay any surprise charges once the parcel arrives:

Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Wigs

Synthetic wigs will be dispatched within 1-2 business days, and real hair wigs are made to order so will be dispatched 1-2 weeks after order. All wigs are dispatched from Sydney. Import and duty are the customers responsibility.

We don't dispatch on public holidays which, for 2025, are: